we offer free worldwide shipping


Privacy Policy

This Privacy Policy governs the manner in which UniversalTime collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.universal-time.com website (“Site”). This privacy policy applies to the Site and all products and services offered by UniversalTime.


Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site. place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address and phone number. Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.  Universal Time uses third party cookies to track data.


How we use collected information

 Universal Time collects and uses Users personal information for the following purposes: 

  • To improve customer service
  • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
  • We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.



This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. 

  • Universal Time uses Remarketing with Google Analytics and Adwords to advertise online.
  • Third-party vendors, including Google, show your ads on sites across the Internet.
  • Universal Time and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on a Users past visits to our website.
  • Universal Time and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Supplement Shop Australia website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

A User of our website can opt-out of providing Google data by using a browser plugin: Google Analytics opt-out browser add-on and/or visiting Google’s Ad Settings. Alternatively, you can opt out of third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.  You can opt-out of Google Remarketing by visiting Google advertising opt-out page.


Changes to this privacy policy

Universal Time has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please click here to email us.


Terms of Use

Please read these Terms of Service carefully before accessing or using our website. 
By accessing or using any part of the site, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify.com They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Shipping Policy

We provide free and secure shipping worldwide for all of our orders. The Items will be shipped carefully packaged directly from Austria within 3 business days after receiving payment. 

For orders inside  Europe expected delivery will be  7-14 business days after shipping. For orders outside Europe expected delivery will be 10-28 business days after shipping. If you have not received your order after that time, please make sure to email us at info@universal-time.com

We will try to solve your issues! (Note: Often it is a mistake in the shipping address, please look it over carefully before writing us.)



You will be responsible for any sales taxes or customs duties that might apply to products you order from us. We’re NOT sending with DHL, UPS or FedEx. We are collaborating with the Austrian Post AG. Registered packages (Tracking) are available at a value of 50€ or when sending to insecure countries (like South Africa). If your package is registered, that means you have to sign when receiving it. The postman is not allowed to leave it at your house when you're not at home! The package will be stored at the nearest post office waiting for you to pick it up. ATTENTION - They usually keep it a month until they send it back to us!


Refund / Cancellation Policy

In case you want to cancel any order, please email us as soon as possible after making the order. We will then cancel the order without the need of any reasons.


After receiving your order you have 14 days to return the purchase.
If you want to return your item/s, in any case please make sure to email us first at: info@universal-time.com


Please return all items in original condition. (ie unworn, unused)

Also, the shipping cost is on us if the return or exchange is caused by our fault.


In a case of a qualitiy issue, (e.g. wrong color)

You can send back the order until the 14th day after arrival. After confirming that the item/s have not been damaged or altered on purpose, we will exchange the item or offer a 100% refund, this will be up to you!


In a case of a non-quality issue

You can send back the product/s until the 14th day after arrival. After receiving the returned item we will offer a 90% refund (10% is for the shipping fee which cannot be returned.) Shipping and Handling costs for returning any item/s have to be covered by the purchaser.


Please note:

Make sure to send your package with a tracking number when sending back items. Universal Time is not liable for the loss of items being returned on the mailing route or elsewhere. 


For any questions email us at: cinfo@universal-time.com
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